Shipping & Delivery Policy

2.1 Prize Eligibility: Physical prizes are dispatched only after: (a) Subscriber completes KYC verification; (b) KYC is cleared and prize eligibility confirmed; (c) TDS deduction is processed where applicable (prizes exceeding ₹10,000 — Income Tax Act Section 194B); (d) Delivery address is verified and confirmed by the Subscriber.

2.2 KYC Claim Window — Mandatory:

2.3 Prize Delivery Timeline: Physical prizes are dispatched within the Subscriber's active Effective Term from KYC clearance, subject to: (a) delivery address within India; (b) courier serviceability at the delivery pin code; (c) product availability (BrandSathi Doll subject to stock availability — Company will notify and agree on dispatch date if out-of-stock).

2.4 TDS on Physical Prizes Valued Above ₹10,000: Where a physical prize has a market value exceeding ₹10,000, TDS is deducted at the applicable rate under Income Tax Act, 1961 Section 194B before dispatch. The Subscriber is responsible for providing valid PAN. TDS certificates are issued to winners. The prize winner bears the full tax burden — the Company's obligation is limited to TDS deduction and issuance of the TDS certificate.

3.1 Standard Delivery Timelines:

3.2 Delivery Address Requirements: Physical goods are delivered only to: (a) addresses within India; (b) addresses where national courier services operate; (c) addresses provided by the winner/Subscriber at KYC and confirmed in writing. International delivery is not available for prizes. Wholesale orders to international addresses require prior written agreement and additional shipping costs borne by Subscriber.

3.3 Address Changes: Address changes after dispatch dispatch confirmation are not permitted. Address changes before dispatch: submit written request to contactbrandsathi@gmail.com within 24 hours of prize/order notification with Customer ID.

4.1 Failed Delivery: Delivery is considered failed when the courier makes three unsuccessful delivery attempts. Reasons include: recipient unavailable, incorrect address, refusal to accept, or pin code non-serviceable.

4.2 Prize Forfeiture on Extended Non-Delivery: If a physical prize cannot be delivered due to: (a) failure to provide correct address within 7 days of failed delivery notice; (b) consistent unavailability at the provided address; or (c) refusal to accept — the prize is forfeited permanently after 30 days from first delivery attempt. No cash equivalent or compensation is provided.

4.3 Wholesale Order Returns (WS-01): Returns are accepted for Wholesale Purchases ONLY in cases of confirmed manufacturing defects — not for change of mind, slow sales, or customer preference. Return procedure: photograph defective goods within 48 hours of delivery → submit to contactbrandsathi@gmail.com with order ID → Company assessment within 5 business days → approved returns receive replacement (not refund) per WS-01 Section 15.

5.1 BrandSathi Doll — Safety Standards: All BrandSathi Doll soft toys dispatched as prizes comply with: (a) Bureau of Indian Standards (BIS) IS 9873 (Safety of Toys) as mandated by Quality Control Order, 2020; (b) ISI mark and BIS CML number displayed on product; (c) conformity testing by NABL-accredited laboratory. Subscribers may verify BIS compliance of received toys at www.bis.gov.in.

5.2 Authenticity Verification: Official BrandSathi Doll prize toys carry an authenticity label or QR code. Subscribers are encouraged to verify authenticity at the point of delivery. Any doubts about prize toy authenticity should be reported to contactbrandsathi@gmail.com within 24 hours of delivery.

5.3 Wholesale Products: Product quality for Wholesale orders is governed by WS-01 and the applicable supplier/manufacturer agreements. Subscribers should inspect goods at delivery and report defects within 48 hours per Section 4.3.

6.1 Courier Partners: BrandSathi.com uses reputed national courier partners for prize and product deliveries — including but not limited to DTDC, Delhivery, Blue Dart, Ekart, India Post, and others as applicable by region and product type. The Company reserves the right to change courier partners without notice.

6.2 Tracking: A tracking number is provided to the Subscriber via SMS/email/WhatsApp within 2 business days of dispatch. Track shipment using the tracking number on the courier partner's website. For delivery queries, contact contactbrandsathi@gmail.com with Customer ID and tracking number.

6.3 Courier Liability: The Company arranges courier delivery as a service to the Subscriber. Once goods are handed over to the courier partner, the courier partner assumes primary liability for transit damage or loss — except where the Company provides replacement under Section 4.1 (transit loss/damage). The Company is not liable for courier delays beyond its reasonable control.

7.1 Prize GST: Physical prizes dispatched to winners are treated as Company-issued gifts and do not carry a separate GST invoice to the recipient. However, TDS deduction under Income Tax Act Section 194B applies to prize values exceeding ₹10,000 as set out in Section 2.4.

7.2 Wholesale Orders: All Wholesale Purchase orders are accompanied by a B2B GST invoice issued per CGST Act, 2017. GST is borne by the Subscriber on Wholesale purchases. The Subscriber is responsible for their own downstream GST compliance when reselling products to end customers.

8.1 Maximum Liability: The Company's maximum liability for non-delivery, delayed delivery, or damage in transit of any physical goods is limited to: (a) for prize items — dispatching a replacement of equivalent or reasonably similar prize (or cash equivalent at Company's sole discretion); (b) for Wholesale goods — repair or replacement of confirmed defective goods per WS-01. In no case does liability extend to consequential losses, business losses, or third-party claims.

8.2 Force Majeure: The Company is not liable for delivery failures or delays caused by circumstances beyond its reasonable control — including natural disasters, government orders, courier strikes, pandemic restrictions, or third-party logistics failures.